© 2019 Oltec Group - Integrated Facilities Management

18 Beecham Court, Smithy Brook Road, Wigan WN3 6PR | info@oltecgroup.com | 01942 829101

Oltec Group has a proven, highly effective centralised purpose built 24/7 Helpdesk & Communication Centre based within our Head Office.


The Communication Centre is designed to support all of the operations and services delivered on a daily basis, whilst the Helpdesk function supports reactive works 365 days per year.

The Helpdesk supports but is not limited to:

-  24/7 Help Desk Service

-  Single & Central Point of Contact

-  Auto Prompt for Works exceeding SLA's

-  Drop down Screens & Text

-  Quick Handling

-  Enables Performance contracts to be used

-  Auto Email/Fax facility to contractors

-  Work Orders

-  Bespoke Performance Management Reporting

Case Studies        The Light Leisure Scheme        Trinity Walk Shopping Centre        Manchester Metropolitan University        The Albany Residential

24/7 Helpdesk

 For further information

please contact:

Michael Parkinson

Communication Centre Manager


Contact us:

Oltec Group

18 Beecham Court

Smithy Brook Road

Wigan WN3 6PR


01942 829101